Marriott released its new cleanliness guidelines in April (read more here), and also sent out a reassuring email to program members last month (read more here).
Now, the hotel company has released more detailed information for its guests what they are doing at the property level to fight Covid-19 and what those staying at hotels can expect.
You can access Marriott here.
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Here are the slides:
Also in PDF:
Download (PDF, 1.24MB)
Download (PDF, 11.32MB)
Marriott’s previous info about Covid-19 cleanliness standards:
Marriott New Cleanliness Initiatives Due To Covid-19
Marriott’s Commitment to Cleanliness-Email
It seems that Marriott’s goal is to have more self-service and reduce touching points between associates and guests, which I believe is a bad thing.
I have no issue reducing interactions and making processes smoother at select-service hotels that don’t have much to offer to their guests.
Trying to push these initiatives, however, to full service and luxury hotels is a lose-lose proposition. I like making the non-urgent requests using the app, but sometimes prefer the personal touch of a KNOWLEDGEABLE concierge (not many left – front desk agent doesn’t count as one).
I am still not entirely convinced that all this sanitizing is here to stay once we have dealt with this Covid-19 pandemic.