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Radisson Hotels has extended its COVID-19 reservation cancellation and refund policies for as of June 24, 2020.

Radisson Blu Plaza Ljubljana

Radisson is allowing free modification or cancellation (NO REFUNDS for 12 months) for existing reservations made before April 1 for stays through August 31, and new bookings for any arrival date if made April 1 – August 31 (read the rules).

You can access Radisson’s page for coronavirus here.

READ MORE: Radisson Rewards Rate & Bonus Points And Miles Promotions

Here’s the updated coronavirus cancellation policy:

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective June 24, 2020, we have implemented the following updates to our cancellation policy, including some clarification and further explanation of existing procedures.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until August 31, 2020, at any RHG hotel worldwide and subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations with the following exception:
○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and August 31, 2020, for any future arrival date at any RHG hotel worldwide, we allow:
– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until August 31, 2020 (or the end date of national government-imposed restrictions on gatherings) at any RHG hotel worldwide and subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.
○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired.

Guests are advised to contact our call centers for urgent reservations (travel within the next 72 hours) or to modify or cancel their booking via our website, app or online form on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

Our commitment to our loyalty program members

As COVID-19 affects travel plans around the world, we believe our Radisson Rewards members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is suspending its point expiration policy by six months, effective March 1, 2020. We have also extended the elite status of our members through February 2022, for those that would have expired in February 2021. In addition, e-certs earned using the Radisson Reward Visa card, that are scheduled to expire between March 1 and July 31, 2020, can be redeemed through June 30, 2021.

A separate piece about points and status expiration change:

Conclusion

I like the fact that new reservations for any arrival date are flexible if booked before the end of August. I just wish that there wouldn’t be market-specific exclusions to this rule (they leave the door open).

If the hotel where you have a stay coming up is not open, you can ask for a full refund or do a credit card chargeback for services not provided as charged.

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